Refund policy
Because Harper’s Custom Baits products are small-batch, hand-poured soft plastics, all sales are final unless your order arrives damaged, defective, or incorrect.
If there is an issue with your order, please contact us within 7 days of delivery and include your order number along with clear photos of the item(s) and packaging. We’ll review the issue and, when appropriate, offer a replacement, store credit, or refund.
We do not accept returns or exchanges for:
- change of mind
- color preference
- scent preference
- normal variation between hand-poured batches
- opened or used bait packages
- damage caused after delivery
Because each batch is hand-poured, slight differences in color, glitter placement, translucency, or appearance may occur. These variations are normal and are part of the small-batch process.
Shipping charges are non-refundable unless the error was ours.
If your package is marked delivered but you cannot locate it, please contact the carrier first. Harper’s Custom Baits is not responsible for packages lost or stolen after confirmed delivery.
For order issues, contact us through our Let’s Talk Baits page.